Tickets, Refunds & Cancellation
In these Terms & Conditions, the “Organiser”, “Us”, “Our”, or “We” means Flame & Food Festival the company and “Event” shall mean the festival itself.
- Tickets are non-refundable – Tickets cannot be exchanged or refunded after purchase
- No cancellations.
- Tickets entitle the holder(s) to full day access to the event on selected day between 11am – 11pm.
- You will receive your tickets via email – if you do not receive your ticket please check your spam folder or contact us.
- For the safety of people at the Event, the venue management and the Organiser reserve the right to refuse admission and conduct security searches as they deem appropriate.
- All tickets will be checked on entry.
- If the Event is rescheduled or moved, The Organiser will give you the options of either retaining or exchanging your tickets for the new date/location. If the Event is cancelled, you may be offered the option to transfer your ticket to a future event or a refund on your tickets.
- If the Event is rescheduled, changed, moved or cancelled The Organiser cannot be held responsible for any resulting costs you may incur for travel, accommodation and other related goods, services or compensation.Defaced or altered tickets or passes will become void and the holder will be refused admission.
- The Organiser reserves the right to alter or vary the content or timing of any part of the Event in circumstances beyond its reasonable control without any obligation to make any refunds or exchange tickets.
- The Organiser reserves the right to refuse admission or to eject any person appearing to be intoxicated, under the influence of drugs, showing signs of Covid-19 including a high temperature or a persistent cough, refusing to wear a mask when required to do so (unless they are unable to do so due to an underlaying health condition), otherwise behaving dangerously or inappropriately, or for any other behaviour likely to cause damage, injury, nuisance and annoyance or for failure to comply with the reasonable request of the Organiser.
- Neither the Organiser nor the venue operator will be responsible for any loss, damage, death or injury howsoever caused unless (i) the relevant party has breached its legal obligations; and (ii) such loss or damage is a direct and reasonably foreseeable result of the breach. For the avoidance of doubt, the Organiser will not be responsible for the actions of any third party, including, but not limited to, the exhibitors.
- If all or any of the Event is planned to take place outdoors it will take place regardless of weather conditions (unless deemed unsafe by the safety officer). There are no refunds for bad weather. We strongly advise that you come dressed appropriately for an outdoor Event.
- Visitors may be filmed, photographed or sound recorded for broadcast, publication or security purposes whilst at the Event by the Organiser and our trusted sponsors and partners.
- Please check Event details, timings and car park charges prior to travelling as these may be subject to change.